FAQ

Q: What is an e-bike?

A: An electric bicycle also known as an e-bike is a bicycle with an integrated electric motor which can be used for propulsion.

Q: Are you really shipping from the US?

A: Yes, The only time a bike will be shipped from any other location is on those rare instances we it is faster to send a restock from the manufacturers.

Q: How long does delivery take?

A: We ship Monday to Fridays, but delivery can take between 7 - 14 days. Pre-orders take up to 60 days

Q: Do the bikes need assembling?

A: We put a tremendous amount of time and effort into our packaging so that our bikes arrive at your door in great shape and almost 100% assembled. A manual will be included with the bike. There are also many YouTube videos online that can help. Feel free to contact us if you are unsure.

Q: How are you affected by COVID19?

A: Unfortunately, we have slower replies and at times our shipping partners can be affected causing delays in delivery.

Q: What should I do if there is a delay?

A: We can only ask you to be patient. You can be assured we are doing what we can to get your e-bike to you as quickly as possible, especially in these difficult times.

Q: Are there different types of e-bikes?

A:  E-bikes come in three classes:

  1.  Is a pedal assist e-bike with a motor that cuts off after the rider reaches 20 mph.
  2. Is a throttle-assist e-bike with a motor that cuts off after the rider reaches 20 mph.
  3. Is a pedal assist e-bike with a motor that cuts off after the rider reaches 28 mph.

Q: Can I leave my e-bike out in the rain??

A: The motor and battery are sufficiently sealed to be protected from the rain. However, we do suggest that if you are carrying your bike on the back of a car and rain is in the forecast, that you place the battery inside the car. Driving 70mph in a downpour with the battery exposed is like pressure-washing your battery. That's a lot different than riding your bike in the rain.

Q: Do you have a store we could visit?

A: We are an online only e-bike retailer, which is how we keep our cost minimal and are able to offer you lower prices. We can always be contacted via email from our contact form.

Q: The e-bike I want is out of stock, what should I do?

A: Message us via our contact form, and we will email you when we restock.