Each supplier has their own rules for returns/refunds. and we strictly follow the guidelines and rules of our suppliers.
All cancellations will be subject to a 15% cancellation fee and the customer will be responsible for paying any return fees for the product, unless there's a faulty part or something is wrong with the purchase, at which we proceed by following the guidelines of that supplier.
The 15% cancellation fee on behalf of eRide Connections and will be deducted from the refund, along with any fees accumulated under the laws of our suppliers.
We will not accept any refunds or returns if you have used the product and it is deemed "used" The product must be returned in "like new" condition in order to be eligible for a refund.
You may cancel your order as long as the product has not been built or shipped. If the product has been shipped you will be liable for paying the 15% cancellation fee and also any fees required by the suppliers for restocking. If you require an address change or alteration to your order please do so immediately. We cannot promise. but will do our best to make any you may want.