Shipping Information

Please note that during the COVID 19 pandemic, delivery may be much slower.

Purchasing and receiving your item is as follows:

We Do Not Ship to P.O. Boxes or an APO Addresses.

Step 1: Order confirmation

Your order processing time where your product of choice is assembled and built especially for you! 

Step 2: Tracking Number 

You'll receive a tracking number only once your product has been shipped and has left the factory or distribution centre. Please be aware that the tracker may be issued differently depending on the products delivery time. 

Step 3: Pending/Confirmed Tracker

If the tracking number reads "Pending" or "Confirmed" this means it is on route or currently in customs clearing (CA). The courier at this time still has NOT picked up the product. The tracker will change to "in transit" when the courier actually has the product and it has cleared customs in CA. Then "Scheduled for Delivery" status is given where an accurate time will be given for arrival.

Step 4: Delivered

Your product has arrived to you. We sincerely hope that you enjoy years of fun.

What if my product is damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, please make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to sales@erideconnections.com immediately.

 

If you have any questions, please contact us